Updated 23rd July at 20.14 hrs, GMT.
Since this post went live, I have been in contact with the original author, who tells me he had posted his comment to a 'Members Only' blog, and did not wish to have his words available in a public arena. As I have no desire to increase the pain which is all too familiar to those unfortunate enough to be in direct contact with Mr. Raburn, I am happy to comply with his request and have therefore deleted the original content of this headline post.
Many, many other comments from others in the same position have come to my attention in the past few weeks, which I outline below in my own words.
Almost all those who took the opportunity of taking a refund (rather than a position on the ConJet) have had similar experiences. Despite there being no mention of the need to use Eclipse supplied forms, any request for a refund which did NOT arrive at EAC using the appropriate paperwork was ignored. When the correct paperwork was submitted, the company decided to delay the return of funds until the contracted 30 days had passed.
Ah, you enquire, when this clock start? Not, it would appear, when the forms arrived at EAC. Oh, no. The company started the clock when it opened the package, read the forms, confirmed they were filled in correctly and THEN passed the request on internally. In at least one case, this took 8 days, from the date the courier company got a signature for the package.
Now it gets interesting. Several position holders got annoyed (as you would expect) at getting this type of run around. While some were dealt with in an appropriate manner, others were passed from one harassed junior to another, all the time getting more and more agitated. After several weeks of being messed about, a few extracted promises that money would be returned on the 19th of July. That's four days ago now, but what's that if you have waited up to EIGHT years for your aircraft.
So the latest, latest, bang up to date news is....
Without fail, just in time for Oshkosh, money will be sent out on Friday next, the 25th. I'm not holding my breath, but I would hope that for once, and against all previous experience, Vern Raburn delivers what he promised.
In summary, I will convey to you all the sense of frustration that the original author expressed, when he requested I delete his comments. He would still buy the FPJ, at $2.1 million, in it's current condition.
But not from Vern.
That is a telling comment, and should be taken very seriously. This man has waited YEARS for the product he paid a substantial deposit on, and has given up on Eclipse, not the aircraft.
One last time, don't forget your 'Top Ten Shortcomings at EAC', by emailing your top five to me. I'll collate the results later this week and publish the 'final vote' afterwards.